FREQUENTLY ASKED QUESTIONS ON UG HALL APPLICATION

1. How can I apply for a hall place for the Residential Year 2022-23?

All HKUST full-time registered students are eligible for student housing. Hall applications should be submitted through the online hall application system (https://www.ab.ust.hk/applyhall) within the application periods:

 

-    Continuing UGs: 4 – 14 April 2022
-    New Non-Local UGs: 2 – 15 July 2022 (Tentative)
-    New Local UGs: 10 – 13 August 2022 (Tentative)

2. If there is a decision made by the University on teaching mode (e.g. online-mode or mixed-mode), can I make adjustments to my 2022-23 hall offer?

The University is closely monitoring the development of the epidemic and hopes students stay vigilant on their health and safety. Depending on the teaching mode in Fall 2022, the Student Housing and Residential Life Office will provide a Qualtrics form to applicants with valid hall offer for them to indicate their decision on retaining or withdrawing from their hall offer.  

In case hall residents have any concerns on their committed hall residence relevant to the pandemic, they should inform the Student Housing and Residential Life Office immediately via email ughousing@ust.hk (UG students) or pghousing@ust.hk (PG students).

3. Can I apply for UG Hall IX in the Residential Year 2022-23?

The University has decided that the whole building of UG Hall IX will be reserved for pandemic emergent use in Fall Term 2022. Students will not be allowed to select UG Hall IX as hall preference in their hall application.

It is possible that certain floors in UG Hall IX could reopen in Spring Term 2023 if the pandemic situation improves. However, there is no guarantee and further announcement will be made by the end of Fall Term 2022.

 

4. Will I receive acknowledgement of my application?

An email acknowledgment will be sent to your ITSC account upon successful submission of an application. Please remember to check your email and in case you do not receive the e-mail acknowledgment, contact us at ughousing@ust.hk immediately and before the application deadline.

5. Should I apply for student housing if I plan to go on exchange or apply for study leave?

Yes, as we DO NOT accept application anytime after the application period. If both of your hall application and exchange/study leave are successful, you are responsible to inform the Student Housing and Residential Life Office (ughousing@ust.hk). We will then adjust your hall offer and respective hall charges.

If you are already a hall resident in Fall Term and plan to take leave of study, hence not eligible for student housing, you will need to contact SHRLO immediately so that we can adjust your hall offer. Otherwise, you will be charged for the hall fee for the entire Residential Year 2022-23 if you fail to inform us in time.

 

6. Can I still apply for hall residence after the deadline?

The online application system will be closed automatically when the application period is over. Applications submitted after the application deadline will NOT be considered. You MUST submit your hall application within the application period.

 

7. Can I change my reported information (e.g. home address) after I have submitted my hall application?

After submitting the application form, the information on the online system cannot be changed. If applicants wish to change the submitted information, they should write to ughousing@ust.hk before the application deadline. No changes will be considered after the deadline. 

8. I am a local student. How to determine my one-way traveling time from home to HKUST?

The one-way traveling time (TT) is determined by the HKeMobility (http://www.hkemobility.gov.hk/) according to the following parameters:

•    The English version of the HKeMobility shall be used;
•    Use the default tab “Ride” to search for public transportation;
•    The home address (with block number or name of block, if applicable) as From;
•    "The Hong Kong University of Science and Technology" as To;
•    Under the Search Settings downward arrow, select “Longer” in Walking Distance, “Normal” in Walking Route, “Adult” in Fare, and Departure Time is set at Mon, 4 Apr 2022 08:00 (HKT);
•    The shortest traveling time shown in search result will be used.

 

9. If I check in after the official check-in date, can I pay the hall fee proportionally? How about if I check out earlier than the official check-out date, can I get a refund? 

You are charged for the entire period regardless of the length of your stay. In other words, you will still need to settle the hall charges IN FULL even you check in late or check out early.  

 

10. I cannot check in within 7 days from the official check-in date. What should I do?

You should email the Student Housing and Residential Life Office at ughousing@ust.hk IMMEDIATELY to provide your reason about late check-in. If we do not hear from you about late check-in, your hall offer will become null and void but you are still responsible for the hall fee incurred. 

 

11. Where can I find more information about the housing arrangement under COVID-19, including quarantine services?

FAQs on COVID-19 housing arrangement can be found on this link: https://shrl.ust.hk/news/faqs-covid-19-housing-arrangement.
You can find more update from University on https://covid19info.ust.hk/quarantine-arrangements. If residents are required to undergo compulsory quarantine, please refer to the above links before arriving at the campus

12. I am on the waiting list. When can I expect to receive a hall offer? 

In the sequence of the waitlist position announced on the Student Housing and Residential Life Office webpage, you will be informed by email about the hall residence offer as soon as a bed space becomes available. Please be patient and check your HKUST mailbox for our updates.